Responsible Gaming

Have Fun Responsibility — A promise from 12banka

Gaming at 12banka is about more than the thrill of winning — it's a safe and enjoyable experience. We believe that playing within the right limits keeps gaming fun every time. Your well-being is our top priority.

18+ Age Limit
24/7 Support Team
100% Voluntary Limit Setting
72h Cooldown Option
Responsible Gaming Principles
Play for Fun, Not for Income
Set Your Budget Beforehand
Don't Chase Your Losses
Make Time for Family and Friends
Take a Break When You're Stressed

12banka's Safety Tools

12banka provides a set of practical tools to help you game responsibly.

Setting a Deposit Limit

Set a daily, weekly, or monthly deposit limit in advance. Once the limit is reached, it cannot be exceeded — and that's entirely your call.

Session Time Limit

Set your own time limit for how long you play. Once the limit is reached, 12banka will automatically send you an alert.

Cooldown Break

Take a 24, 48, or 72-hour break. During this time your account will be locked and you won't be able to play any games.

Self-Exclusion

For a longer break, self-exclude for anywhere between 1 month and 5 years. Your account will be completely inactive for the entire duration.

Loss Limit

Set a daily or weekly limit on how much you're willing to lose. Once the limit is reached, your session will end automatically.

Age Verification

12banka strictly enforces an 18+ age policy. Identity verification is mandatory for every account registration.

Details Responsible Gaming Guidelines

Keep in Mind: Gaming should be a source of entertainment. 12banka wants you to always play safely and with enjoyment.

1 What Is Responsible Gaming and Why It Matters

Responsible gaming means keeping gaming what it should be — an enjoyable form of entertainment that doesn't negatively affect your life, relationships, or finances. At 12banka, we believe responsible gaming lets you get the most out of your experience.

Many people in Bangladesh see online gaming as a quick way to earn money — that's a dangerous misconception. Gaming is entirely based on chance, and there is no guarantee of winning. Only play with money you can afford to lose without it affecting your life.

Following 12banka's Responsible Gaming policy means protecting not just yourself, but also your family and loved ones.

Important: Gaming is never a solution to financial problems. Never play with borrowed money or funds that belong to someone else.

2 Recognize the Signs of Addiction

Gaming addiction can creep up gradually — often without you even realizing it. Ask yourself the questions below. If most of your answers are "yes," it's time to seek help.

Am I gambling more and more and finding it hard to cut back?
When I lose, do I keep playing to try to win it back?
Is gaming causing problems in my work, family, or relationships?
Do I hide how much I gamble from family or friends?
Do I feel restless or irritable when I'm not gaming?
Do I rely on gaming winnings to cover my expenses?
If you answered "Yes" to 3 or more of the questions above, please reach out to the 12banka support team. We're always here to help.

3 Practical Safe Gaming Tips

Responsible gaming isn't about giving up gaming — it's about enjoying it more mindfully. Following these tips will keep your gaming experience positive every time.

1
Budget First, Then Play

Before each session, decide how much you're willing to spend — and don't go a single BDT over that amount. Make it a habit.

2
Stick to Your Time Limits

Decide on a maximum daily playtime. Set a timer on your phone and log out when it goes off.

3
Don't Play on Impulse

Don't play when you're feeling down, angry, or frustrated. Your judgment isn't at its best in those moments, and you're more likely to lose.

4
Keep Your Win Expectations Realistic

Every game is a game of chance. There's no strategy that guarantees a win. Treat every session as entertainment, not an investment.

5
Take Regular Breaks

Take at least a 10-minute break every hour. Get up, drink some water, rest your eyes. It helps maintain your mental balance.

6
Keep Your Family Informed

Let the people close to you know that you enjoy gaming. There's nothing to hide — they can be your greatest support in staying in control.

4 How to Self-Exclude

If you feel gaming is having too much of an impact on your life, use 12banka's self-exclusion feature. It's your decision — nothing to be ashamed of. In fact, it's a brave and responsible step to take.

  • Short-Term Cooldown: Take a 24, 48, or 72-hour break — set it yourself directly from your account settings.
  • Monthly Break: Temporarily suspend your account for 1 month.
  • Long-Term Self-Exclusion: For 6 months, 1 year, or 5 years — apply through the support team.
  • Permanent Closure: You can permanently close your account at any time.
While self-exclusion is active, 12banka will not send you any promotional emails or bonus offers.

5 Minor Protection

12banka is for players aged 18 and above only. We are firmly committed to keeping minors away from gaming.

A note for parents — if your child uses a smartphone or computer, please take the following steps:

  • Use parental control software on your devices.
  • Have an open conversation with your child about online gaming.
  • Never share your 12banka account password with your child.
  • Never leave a logged-in device unattended.

If you suspect a minor has created an account, please notify our support team immediately. We will take prompt action.

6 Where to Get Help

Gaming addiction is a serious issue, but there is help available. Reaching out is the smartest thing you can do — you don't have to face it alone.

12banka Support
Chat with us via 24/7 live chat. Completely confidential.
Email Support
[email protected] — responses within 24 hours.
Your family and friends can be your greatest source of support. Don't hesitate to talk to them.

General FAQs

Log in to your 12banka account and go to "Account Settings" > "Responsible Gaming." From there, you can set deposit limits, session time limits, and loss limits. Changes take effect immediately.

No. Self-exclusion does not affect your account balance — it stays completely safe. Once the exclusion period ends, you can make a withdrawal. For long-term self-exclusion, please contact the support team.

Yes, you can extend a cooldown while it's active, but you cannot shorten it — that's by design, for your own protection. You'll be able to play again once the break period ends.

No. 12banka strictly enforces an 18+ age policy. Identity verification is required at registration. If a user is identified as a minor, their account will be closed immediately.

The 12banka support team can help you set up self-exclusion, apply account limits, and close your account if needed. Reach us via live chat or email — everything you share is kept completely confidential.
Safety Tools
Deposit Limit
Daily / Weekly / Monthly
Session Time Limit
Set Your Own Time Limits
Loss Limit
Set a Loss Limit
Cooldown
24 / 48 / 72 hours
Self-Exclusion
1 month to 5 years
Warning

Gaming addiction can harm your financial and mental health. If you feel there's a problem, seek help right away.

🎮

Play Responsibly, Play Happily

Enjoy 500+ games in a safe gaming environment at 12banka. Register today and set up your Responsible Gaming preferences.

বাংলা