12banka's Terms and Conditions

1 General Introduction & Applicability

These Terms & Conditions apply to all services, games, and promotions on the 12banka platform. 12banka is an online gaming platform operated for entertainment purposes. By using the platform, you confirm that you have read and agree to fully comply with these terms.

12banka reserves the right to update these Terms & Conditions at any time. Any changes will be published on the website, and registered members will be notified as early as reasonably possible. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

2 Account Registration & Eligibility

You must be at least 18 years of age to open an account or participate in any game on 12banka. We may request identity verification at any time to confirm your age. Creating or using an account on behalf of a minor is strictly prohibited.

• Only one account is permitted per person, household, or IP address.
• All information provided at the time of registration must be truthful, accurate, and up to date.
• Providing false information may result in account closure and forfeiture of any deposited funds.
• An account may only be used by the person who registered it — it cannot be shared with or transferred to anyone else.
• It is the member's responsibility to keep their account password secure.

3 Deposit & Withdrawal Policy

Deposits and withdrawals on 12banka can be made via mobile banking, e-wallets, and direct bank transfer. All transactions must be made using a payment method registered in your own name.

• Minimum deposit: BDT 200.
• Identity verification (KYC) may be required before a withdrawal can be processed.
• Using another person's payment method is prohibited.
• Mobile banking and e-wallet payments are typically processed within 15 minutes to 1 hour.
• Bank transfers may take up to 24 hours to process.
• 12banka reserves the right to temporarily hold transactions pending investigation of suspicious activity.

4 Bonus & Promotion Terms

12banka offers a range of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, and more. Each bonus comes with specific terms that you are required to read carefully before claiming.

• A specified wagering requirement must be met before bonus funds can be withdrawn.
• Bonus funds are generally usable on specific games only — they may not apply to all games.
• Claiming the same bonus more than once is prohibited.
• Any account found attempting to abuse or exploit bonuses will be closed.
• 12banka reserves the right to modify or cancel any bonus offer at any time.
• Any unused bonus funds will be forfeited once the bonus expires.

5 Gaming Rules & Fairness

All games on 12banka are powered by RNG (Random Number Generator) technology, which is regularly audited by third-party firms. This technology ensures that every game outcome is completely random and fair.

• The use of any automated software, bots, or scripts is strictly prohibited.
• In the event of a technical glitch, bets placed during the affected round may be voided.
• 12banka is not liable for game interruptions caused by technical issues.
• 12banka's decision is final in any dispute relating to game outcomes.
• Attempting to manipulate game outcomes by colluding with other players is prohibited.

6 Prohibited Activities

The following activities are strictly prohibited on the 12banka platform. Any violation will result in permanent account closure and may lead to legal action where applicable.

• Using the platform for money laundering or other illegal financial activities.
• Operating an account using another person's personal information or identity.
• Unauthorized modification or hacking of the platform's software.
• Harassing other members or engaging in inappropriate conduct.
• Claiming bonuses using false or fraudulent information.
• Filing intentional chargebacks against the platform.

7 Responsible Gaming Policy

12banka believes gaming should be a source of entertainment. We place the highest importance on responsible gaming and are committed to helping members build healthy gaming habits.

• Members can set their own daily, weekly, or monthly deposit limits.
• With the session timer enabled, an automatic alert will appear after a set period of time.
• If needed, you can request a temporary or permanent self-exclusion from your account.
• Parental controls can be enabled to prevent minors from accessing the platform.

To learn more, visit our Responsible Gaming Visit the page. If you are experiencing a gaming problem, reach out to our support team — they are always ready to help.

8 Privacy & Data Protection

12banka takes the protection of your personal information extremely seriously. Your registration details, transaction history, and gaming records are always secured with 256-bit SSL encryption.

We do not sell your data to any third parties. However, information may be shared with relevant authorities where required by law or in the course of a fraud investigation. For more details, please see our Privacy Policy Read.

9 Account Closure & Termination

You may request to close your account at any time. Any eligible funds remaining in your account can be withdrawn before closure.

• 12banka reserves the right to close any account without prior notice in the event of a rule violation.
• Accounts that have been inactive for an extended period (12 months) may be subject to a monthly maintenance fee.
• Closed account data will be retained for a specified period as required by law.

10 Dispute Resolution & Contact

If you have a complaint or dispute, please contact our support team first. Support is available 24/7 and most issues can be resolved through direct communication.

If you are unable to reach support or your issue remains unresolved, email us at [email protected] — we typically respond within 24 hours.