Privacy Protection

Your Data Fully Secure With us

At 12banka, your privacy is our top priority. On this page, we're being fully transparent about what data we collect, why we collect it, and how we keep it safe.

Updated: January 2026 Language: English 256-bit SSL Applicable to All Members
What We Don't Do
We Do Not Sell Your Data to Third Parties
We never send marketing communications without consent
We never collect unnecessary information
Passwords Are Not Stored (Hashed Only)
We never store data on unsecured servers

Privacy Core Security Pillars

A quick overview of the key ways 12banka keeps your data secure.

End-to-End Encryption

All your data is protected with 256-bit SSL encryption. Every data transfer from your browser to our servers is fully encrypted.

Secure Data Storage

All personal data is stored on secured cloud servers, with regular backups and security audits in place.

Restricted Data Access

Only authorized personnel can access your data for specific, legitimate purposes. Every access is logged.

Regular Security Testing

Third-party security experts regularly audit 12banka's systems. Any vulnerabilities found are addressed immediately.

Your Data, Your Control

You can view, update, or request deletion of your data at any time.

No Data Sales

12banka never sells your personal data or shares it with advertisers.

Details Privacy Policy

January 2026
A note for you: This Privacy Policy applies to all 12banka services. By using the platform, you are considered to have accepted this policy.

1 What Data We Collect

In line with 12banka's Privacy Policy, we only collect information that is genuinely needed. Requesting or storing unnecessary data goes against our policy. When you register on 12banka or use the platform, some information naturally comes our way.

We generally collect the following types of information:

  • Identity Information: Full name, date of birth, mobile number, and email address.
  • Verification Information: Photo ID (required for KYC verification).
  • Financial information: Payment method details (last four digits only, never the full card number).
  • Usage Information: Gaming history, session duration, and favourite games.
  • Technical Information: IP address, browser type, and device information.
  • Cookie data: Session cookies and preference-saving cookies.
Our commitment: We never store your full payment card details, passwords, or other sensitive information in plain text.

2 Purpose of Data Collection

12banka uses your data only for specific, legitimate purposes. We never use your information for anything that has not been disclosed to you.

Type of Data Purpose of Use
Name & Contact Information Account creation, support, and communication
ID Document Age Verification & Identity Confirmation (KYC)
Payment Information Processing deposits and withdrawals
Gaming History Responsible Gaming Monitoring & Personalization
Technical Information Fraud prevention and security assurance
Cookies Improving the Platform Experience

3 Who Your Data Is Shared With

12banka never sells your personal information to third parties. However, certain data may be shared in the following limited circumstances:

  • Payment Processors: Only the minimum necessary information is shared to process transactions.
  • Legal authorities: Data may be disclosed if required by legal obligation or court order.
  • Fraud prevention: Minimal data may be shared with industry-standard fraud prevention organizations.
  • Technology Partners: Service providers essential to platform operations, all bound by strict confidentiality agreements.
Before sharing data with any partner or service provider, we ensure they comply with our privacy standards.

4 Data Retention Period

12banka only retains your data for as long as necessary. Information is kept while your account remains active. Even after account closure, certain data may need to be retained for a period of time to meet legal obligations.

  • Financial transaction data: up to 7 years (as required by law).
  • Account information: up to 2 years after closure.
  • Gaming logs: up to 1 year after account closure.
  • Technical logs: retained for a maximum of 90 days.

Once the retention period expires, your data is permanently deleted and cannot be recovered.

5 Cookie Policy

12banka uses cookies to enhance your experience on the platform. Cookies are small data files stored in your browser. They help remember your login session and save your preferences.

  • Essential Cookies: Required for login sessions and security — the platform cannot function without these.
  • Functional cookies: Remembers your language preference and settings.
  • Analytics Cookies: Used to understand how the platform is used — these can be turned off.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of the platform.

6 Your Rights

Under 12banka's Privacy Policy, you have the following rights. To exercise any of these rights, please contact our support team.

Right to Access
You may request to know what data we hold about you.
Right to Correct Your Data
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data where there is no legal obligation to retain it.
Right to Restrict Processing
You may request that we restrict the use of your data for specific purposes.
Data Portability
You may request a copy of the data we hold about you.
Marketing Opt-Out
You have the right to opt out of promotional communications at any time.

7 Privacy of Minors

12banka strictly prohibits use by anyone under the age of 18. We do not knowingly collect or store data from minors. If we become aware that a minor's information has been submitted to us, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has registered by mistake, please contact our support team right away. We will take immediate action.

8 Security Measures

12banka uses industry-standard security measures to protect your data. That said, no platform can guarantee 100% security on the internet — which means you also have a role to play in keeping your account safe.

  • Use a strong password and never share it with anyone.
  • Keep two-factor authentication (2FA) enabled.
  • If you notice any suspicious activity, contact support immediately.
  • Avoid logging in on public Wi-Fi.
Tip: 12banka will never ask for your password or OTP via email or message. If you receive such a request, it may be a scam.

9 Policy Changes

12banka may update this Privacy Policy from time to time. For significant changes, you will be notified in advance via your registered email and through a notice on the platform. Continued use of the platform after any changes have taken effect will be considered acceptance of the updated policy.

The date of the most recent update is always shown at the top of this page. If you need a previous version, please contact support.

10 Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. Our support team is available 24/7 to assist you.

Email Support
[email protected]
Live Chat
24/7 Instant Support

For more details, please visit our FAQ Page View or Terms and Conditions Read.

Security Certification
256-bit SSL
Encrypted Connection
KYC Verified
Identity Verification
Secure Data Storage
Encrypted Servers
Regular Audits
Third-Party Verification
🔒

Your Data Is Safe — Get Started Now

Now that you know 12banka's Privacy Policy, go ahead and register with confidence — enjoy 500+ games in a safe and secure environment.

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